initiatives May serve as subject matter expert, point of contact and/or lead on related programs and special projects... leaders Program Leader Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms...
reimbursement What to Expect The Manager, Contact Center Strategy will play a key role in developing the long-term strategies... and Lease End contact center operations. This role is responsible for executing contact center strategy initiatives...
a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on implementation... of advanced contact center technologies, with a strong focus on GenAI-enabled omnichannel solutions. This role is pivotal...
next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft...'s move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions...
and protocols such as WebRTC for voice and video. Contact Center Technologies o NICE InContact platform - IVR, ACD, Skills..., Campaigns, and Workforce Management. o Nexidia Speech Analytics - Implementation and optimization. o Workforce Management (WFM...
, Telecommunications, or related field. Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization...). Experience with Speech-to-Text, Text-to-Speech, and Agent Assist. Knowledge of telecom-specific challenges such as call routing...
Cloud, Knowledge Management, Analytics), ensuring FedRAMP compliance and federal standards are met. Manage Contact Center..., and performance metrics. Proven ability to lead innovations and implement continuous improvements within contact center operations...
& Analytics ● Partner with internal teams to turn raw contact center data into actionable "Voice of the Customer" (VoC) insights... in a leadership role. Deep understanding of the CX tech stack (CCaaS, CRM, AI/ML, Speech Analytics, Survey platforms...
AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value..., and networking Bachelor’s degree preferred; experience with CRM integration, Contact Center experience, CX software, or light...
strategies, IVR design and integration with CRM or contact center platforms. Familiarity with speech recognition, natural... excellence and member engagement. Lead the adoption of modern telephony platforms, cloud-native solutions and AI-driven routing...
strategies, IVR design and integration with CRM or contact center platforms. Familiarity with speech recognition, natural... excellence and member engagement. Lead the adoption of modern telephony platforms, cloud-native solutions and AI-driven routing...
platform. Deliver professional presentations and recommendations as a recognized contact center subject-matter expert... Science, Engineering, or a related field. At least 10 years of experience in contact center operations with increasing...
Assurance Supervisor at Golden 1 Credit Union, you will support the contact center’s service quality and member satisfaction...; some college preferred but not required. EXPERIENCE: Minimum of 5 years of progressively responsible contact center or production...
Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives... to lead innovations and implement continuous improvements within contact center operations. Background in solution...
across the healthcare industry. In this role, you will lead multiple engagements, working directly with senior executives..., performance analytics, and advisory services that accelerate the operational, clinical, and consumer strategies deployed at health...
or customization Familiarity with packet analysis tools (e.g., Wireshark) Prior experience with SMS, contact center, or CRM... integrations Linux systems administration and scripting with Bash/Python Background in speech analytics, AI-driven call...
for humanity. Learn more at https://www.jnj.com Job Function: Data Analytics & Computational Sciences Job Sub Function: Data... and algorithms for patient stratification, leveraging both clinical trial and real-world datasets. Lead the statistical design...
, Analytics), ensuring FedRAMP compliance and federal standards are met. Manage Contact Center technology deployments (NICE..., and performance metrics. Proven ability to lead innovations and implement continuous improvements within contact center operations...
that reports into the Director of Talent Acquisition as part of the M.C. Dean Talent Acquisition service center. We, M.C. Dean..., are working on some of the largest data center buildouts in the world. We're talking massive stuff. Really awesome projects...