and in IT generally. · Maintain an organized, standardized, and compliant; Active Directory, Intune, ConnectWise, and MDM... in an escalation or Tier 2 capacity · Familiarity with IT platforms (e.g., HALO, IssueTrak, ConnectWise, or similar) · Experience...
deployments, or technical project support. Experience with ConnectWise Automate, ConnectWise PSA a plus. Experience...
: · A+ Technical Certification or equivalent experience required · Experience with ConnectWise suite of management tools...
of each customer and how IT relates to their business. Responsible for entering time in ConnectWise on a daily basis prior to the...
) for automation and task management Experience with ConnectWise Automate, ConnectWise Manage, and Confluence is highly desirable...
Analysts' workload, providing feedback, and coaching, and conducting performance reviews. Connectwise SME.... ConnectWise Automate, etc Work with other departments to coordinate and plan for projects and sales opportunities. Conduct...
Guide the support team, providing escalation support as needed Enter all work as service tickets into ConnectWise Work... through a daily schedule in ConnectWise, closely logging all time and expenses Identify areas for internal improvement...
complex decision-making Experience using service or project management tools (e.g., ConnectWise, Asana, Jira) Detail... if familiar with ConnectWise or similar tools Self-motivated, adaptable, and focused in high-performance environments...
priorities and meet deadlines. Familiarity with CRM systems (e.g., Connectwise). Experience with LinkedIn Sales Navigator...
tickets in ConnectWise in real time. Qualifications: 3-5 years of IT experience Familiarity with EMR/EHR systems...+, Microsoft Certified Professional) are a plus. ConnectWise experience is a plus. Why Join ICSI? Work with a fast-growing...