Job Description - Attend and resolve first-level incidents, complying with the service requirements to achieve SLA’s. SUPPORT ENGINEER Level 1 Report to: Support Manager Objective - Attend and resolve first-level incidents, comply...
A telecommunications service company in Colombia seeks a Level 1 Support Engineer to resolve first-level incidents and ensure customer satisfaction. Candidates should have a degree in Electronics, Systems, or IT, with at least 2 years of su...
Key Responsibilities: Address cases generated via ticketing tools or calls, providing timely and definitive solutions within SLA. Escalate unresolved cases to L2 team or relevant technical areas (HW, networking, DBA) with detailed docum...