Call Center Operations Analyst (Customer Support) Do you dare to reinvent the future of education? At Cengage Group... Center Operations Analyst plays a critical role in enabling a high-performing, data-driven customer support organization...
Description Job Summary This position will support the Branch and Contact Center Technology teams. The individual... call routing metrics that aid in operational and coaching improvements Review and translate customer complaint insights...
to ensure that these customers are serviced, and our promises are kept. Call Center communication must be updated daily...POSITION SUMMARY: A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks...
Previous experience in a call center or customer service role, demonstrating strong communication and problem-solving skills... such as security officer, IT security analyst, safety coordinator, or compliance officer. Previous experience in a call center...