, the department's computer system, and call center applications. Adhere to scheduled shift, breaks and lunch times... techniques; statewide community resources; Microsoft Office Suite - Outlook, Word, PowerPoint, and Teams and call center...
of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting... should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance...
, regression, and integration testing for contact center and telephony solutions. Validate end-to-end call flows across IVR, ACD..., CTI, CRM, and omnichannel use cases. Test inbound/outbound call scenarios, routing logic, queues, skills, and agent...
and call center performance. - Analyze reports and query database from call center software, agent attendance data and WFM... revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents...
answers, logs and resolves customer issues and provides supplemental training via a centralized, remote call center structure..., and related workflow. The Clinical Service Desk Analyst I serves as a liaison between the facility or specialty area, onsite...
answers, logs and resolves customer issues and provides supplemental training via a centralized, remote call center structure..., and related workflow. The Clinical Service Desk Analyst I serves as a liaison between the facility or specialty area, onsite...
rubrics and document evidence-based observations. Identify trends by agent, team, and call type, then summarize results...Position Title: QA/QC Analyst Department: Sales Operations Reports To: QA/QC Manager Location: Onsite...
: Genesys Platform Engineer – Pure Engage (On-Prem) Location: Onsite – Phoenix, AZ Position Type: Contract Only W2 Position... scalability, monitoring, and deployment. Troubleshoot and resolve issues related to call routing, reporting, and system...