trip status updates in the form of ETA calls. Ensure that all call center requirements outlined in the PACE contract... Calls. Communicate to management personnel any issues that impede the efficient operation of the call center. Actively...
and call center performance. - Analyze reports and query database from call center software, agent attendance data and WFM... revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents...
such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time... weekly call for prioritization with ServiceNow team Occasions to create and lead Hyatt engineered Citizen Developer program...
for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal..., or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish...
will deploy an operating model that supports 3 days in the field and 2 days in a call center queue to support the organization... lower acquisition costs, increase field agent productivity, build strong brand ambassadors in local markets, and support...
of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration..., billing/payments, or Agent servicing on a as needed basis. Ability to service 90% of calls independently, using the tools...
premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments..., or Agent servicing on a as needed basis. Ability to service 90% of calls independently, using the tools and resources acquired...
and strategic thinker to join our team as a ServiceNow Business Process Consultant with Call Center experience... service, and self-service. Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows...