use of workforce management software (Verint, IEX) and its existing reporting tools and dashboards to enhance planning.... Workforce Management/ Contact Center Expertise: 8 or more years of experience in workforce management and/or large-scale contact...
use of workforce management software (Verint, IEX) and its existing reporting tools and dashboards to enhance planning.... Workforce Management/ Contact Center Expertise: 8 or more years of experience in workforce management and/or large-scale contact...