A leading recruitment company is looking for a Workforce Manager to oversee customer support systems. This role... to leadership. The position is full-time and remote in Colombia, offering a chance to work in a dynamic environment supporting...
in a lead, senior, or ownership role within CX Operations, Support Operations, or Workforce Management - Highly detail‑oriented... delivery rather than a purely strategic CX function. What You'll Do - CX Systems Ownership (Core Responsibility) - Own...
and compliance. **Responsibilities** - Lead prioritization of strategic projects within the CX organization to achieve... in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities...
in managing Noble/Alvaria CX suite components such as inbound/outbound dialers, IVRs, CTI integrations, workforce management... features. Integration & Optimization:Integrate Alvaria with CRM systems, ticketing tools, and workforce management platforms...
you are responsible for managing day-to-day customer service and order-to-cash operations within the Amgen Colombia hub. This role leads... and reinforcing Amgen's Values and culture. Key Responsibilities Customer Experience & Service Delivery - Lead and manage daily...
you are responsible for managing day-to-day customer service and order-to-cash operations within the Amgen Colombia hub. This role leads... and reinforcing Amgen’s Values and culture. Key Responsibilities Customer Experience & Service Delivery Lead and manage daily...