Product Operations team, where you will join a diverse, multinational group responsible for: a) enhancing automated solutions.... Additionally, you will propose solutions to optimize CX channel operations, improving performance and making them more actionable...
Science, Process Automation, or a related field. 2–3 years of experience in CX operations, process improvement, or product... course to create solutions that deliver even better results. #LI-Hybrid Team Overview: The CX Operations team plays...
improvements to streamline CX operations. Working closely with product/ engineering and frontline service delivery teams... experience in CX operations, process improvement, or product operations. Strong problem-solving skills with a logical...
, agent productivity) to uncover trends and opportunities. Partner with Operations, Product, and CX teams to translate call... is a plus. Excellent around cross-functional collaboration (Product, Engineering, CX, Ops). Strong problem-solving, critical thinking...