CCaaS Architect CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact... on AI, analytics, and customer/agent experience. Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS...
Responsibilities The experienced CCaaS Architect will understand the current business requirements among all agencies.... Will work with the PM, Lead Architect, Solution Delivery and Support teams on the CCaaS transition. This resource must have the...
Program Architect – Amazon Connect (CCaaS) Location: Dallas – On Site (downtown 3 days/week) Engagement Type: 18...+ month Contract We are seeking a Program Architect to provide architectural leadership for a large-scale Amazon Connect...
Amazon CCaaS Architecture Dallas,TX-Onsite Onsite F2F interview. Experience, Qualifications, & Skill Requirements... applications and solutions · Minimum 3 years of experience as a Lead Architect in complex projects · Minimum 5 years...
Role Title: Principal Salesforce Service Cloud & Contact Center Architect Location: Princeton, NJ (Onsite) Role... Summary We need a senior, customer-facing architect to lead Contact Center transformation leveraging Salesforce Service...
We are seeking an experienced Genesys CCaaS Solutions Architect to support, design, and optimize a cloud contact center... Cloud voice services, including inbound and outbound call flows Architect, build and maintain call flows, routing...
of customer experience together. Job Summary We are looking for a hands-on AI Solutions Architect with deep expertise in CCaaS... and architect AI-powered contact center solutions, integrating technologies such as Conversational AI, Agent Assist, Co-Pilot...
: As Network Architect SME, you will provide leadership and support across multiple large-scale ongoing remediation, retrofit... as a Service (UCaaS), Contact Center as a Service (CCaaS), and Software as a Service (SaaS) platforms. * Create and author...
: As Network Architect SME, you will provide leadership and support across multiple large-scale ongoing remediation, retrofit... as a Service (UCaaS), Contact Center as a Service (CCaaS), and Software as a Service (SaaS) platforms. * Create and author...
Job Title: Program Architect –AWS CCaaS (Amazon Connect) Employment Type: Contract Reports To: Director, Application... Architecture & Reliability Role Summary This role provides architectural leadership for a large-scale Amazon Connect (AWS CCaaS...
Experience & Contact Center Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement. Deploy...Job Description: Modern Workplace Solutions Architect Overview We are seeking a Modern Workplace Solutions...
candidate is a forward-thinking architect with deep expertise in both CRM (Salesforce) and Contact Center as a Service (CCaaS... is seeking a strategic and action-oriented Lead Domain Architect to lead the technical strategy that will transform our service...
Presales Solution Architect to join our team as a specialized cloud-native expert. This role represents a strategic expansion...-Pollinate Expertise: Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google...
Lead IT Telecom Architect will design, build, and optimize complex Telecommunications and Contact Center architecture... appropriate hardware, software (VoIP, UCaaS, CCaaS), and cloud services. Implementation Oversight: Guide and supervise the...
's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions... Architect Expert Certifications from CCaaS vendors such as NICE, Nuance, Genesys, or Five9 (optional but valuable...
USAN Architect / Remote As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using... sessions, POCs, workshops, and solution presentations Architect omnichannel contact center solutions using Amazon Connect...
Digital seeks a Zendesk Solution Architect to join our organization! This is a 100% remote opportunity. As the Zendesk... Solution Architect, working remotely in the United States, you will serve as a player-coach across pre-sales, solutioning...
platforms, Marketing Transformations, and/or CCaas solutions Familiarity with modern observability, security architecture...
as a Service (UCaaS), Contact Center as a Service (CCaaS), and Software as a Service (SaaS) platforms. Create and author...
with over 2.2 million associates. At CCaaS Platform, we’re at the forefront of designing and deploying Walmart’s next-generation... Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the...