Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure... that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing...
center operations. Serve as a bilingual subject matter expert (English and Spanish) for contact center content... and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials...
: 08531 Class Title: MANAGEMENT OPERATIONS ANALYST I - 25541 Skill Option: None Bilingual Option: None Salary: Anticipated... benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote...