Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Agent... Service Center Representative is responsible for handling specific call types and completing the requests in accordance...
as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up... to the Lead Customer Service Representative or other leadership as necessary. Demonstrate sound judgment in decision...
investigation. Ideally, you will also have: - Contact Center experience (omnichannel). - Bilingual (Spanish/English), verbal... originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center...