across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client..., mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery...
Oversee day-to-day operations, ensuring productivity, quality, and timely service delivery. Implement standard operating.... Requirements: 8-12+ years leadership experience in BPO, shared services or GCC operations. Prior country manager experience...