that the integrated solution provided meets contractual needs. Provides the overall leadership to the Service Delivery team... and owns the cost management of the service and the delivery of the contract obligations documented in the SLAs. Builds client...
and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible... 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas...