Job Description: Role: · Issue Investigation & Resolution · Incident Management · User Support & Communication... · Technical Tasks · Continuous Improvement Responsibilities: · Handle escalated tickets from Level 1 support (L1) involving...
bottlenecks, and integration challenges. Vendor Management: Open, drive, and manage vendor support cases (Citrix, Nutanix, cloud... in on-call rotations, taking ownership of the VDI service and providing critical support during major incidents when...
tuning, and predictive analysis using monitoring tools. - Mentor and support L1/L2 engineers in troubleshooting...Job Description: Project Description: Role Overview: We are hiring a Mid-Level Support Engineer to manage...