(s) through all phases of Reservations projects related to technology in the contact centers (e.g. IVR, CTI, agent desktop... change management strategy accordingly Conducts statistical and trend analyses to quantitatively measure the effects...
performance, and resolving escalated issues across US, CAN, MEX, Vendors, and the Contact Center. Act as the liaison...%) Stakeholder & People Leadership: Serve as a trusted product partner to Operations, Contact Center leadership, Compliance, IT...
performance, and resolving escalated issues across US, CAN, MEX, Vendors, Brand Partner, and the Contact Center. Act as the... product partner to Operations, Contact Center leadership, Compliance, IT, and Business stakeholders across the U.S., Canada...