customer service. Confers with end users, external customers and technology teams to resolve incidents. Ability to work... of 2 years in a Global IT Service Desk or End-User support role, preferred Strong English communication, problem solving...
. This role bridges the gap between business goals and technical execution—owning the agile backlog, defining user stories... intersection of hardware, firmware, and software, ensuring that product releases are seamless, compliant, and customer-focused...
user stories, epics, and acceptance criteria Prioritize work based on customer value, technical feasibility, and cross... readiness to ensure seamless end-to-end workflows Customer Experience & Feedback Loop Gather, document, and prioritize...