Specific Accountabilities 1. Design and implement scalable and resilient solutions on Amazon Connect via... real-time and historical reporting solutions using AWS analytics tools. 5. Integrate Amazon Connect with third-party CRMs...
Job Descriptions: "•Cloud Service administration and support – Amazon Connect, Salesforce Configuration of omnichannel contact center, teams... in the cloud Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon...