Overview: DecisionPoint seeks an APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations... environment. The APR Technical Lead ensures advanced troubleshooting, root cause analysis, escalation management, workforce...
Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact... Contact Center, Knowledge Management, Accounts Management, and Executive Support. Lead performance oversight of high-volume...