Jobs Job Description Apply now Start Please wait... Job Title: QUALITY ANALYST I Posting Start Date: 11/21/25 Job Description: Job Overview The... role serves as the key quality interface for customers, ensuring compliance with quality standards, managing complaints...
Jobs Job Description Apply now Start Please wait... Job Title: QUALITY ANALYST II Posting Start Date: 11/21/25 Job Description: Job Overview... The role serves as the key quality interface for customers, ensuring compliance with quality standards, managing...
skills and knowledge gaps and behavioral opportunities Prepares and analyzes internal and external quality reports... for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify...
skills and knowledge gaps and behavioral opportunities Prepares and analyzes internal and external quality reports... for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify...
or any quality-related performance together with root-cause/data analysis and recommended action items. · Reporting of critical...-determined quality guidelines. · Meeting the required number of evaluations on a daily, weekly, and/or monthly basis...
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional..., data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range...
apply your talent in bold ways that matter. Job Description: Managing and executing timely & accurate responses to quality complaints..., customer service, and communication skills . Analyzing and managing internal and external quality excellence to enhance...
on all quality parameters. Audit chats/email interactions on product/process, Communication and soft skills parameters. Conduct.... Data analysis and creation of designated reports/presentations. Participate in calibrations to ensure consistent scoring...
audits ensuring quality and consistency across all Quality Assurance resources. You will use quality monitoring data... service and continuous improvement? Do you derive fulfillment from aiding operational goals in attaining exceptional quality...
are met. You will execute audits ensuring quality and consistency across all Quality Assurance resources. You will use quality monitoring data... service and continuous improvement? Do you derive fulfillment from aiding operational goals in attaining exceptional quality...
quality computer integration into the overall functions of scientific computation, data acquisition, and processing... products through the use of systematic tests to develop, apply, and maintain quality standards for company products. Develops...
. Job Description The Lead - Customer Experience | Quality Analys t is a front-line position responsible for the evaluation... and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain...
for insurance.. C1 CEFR level Strong communication and coaching capabilities Problemsolving mindset with data-driven decision making... quality scoring forms, Excel, and reporting dashboards Strong analytical and documentation skills Key Responsibilities Conduct...
The Quality Assurance Specialist for UCM Outbound is a key contributor to maintaining service excellence in proactive..., accuracy, and compliance. The Specialist focuses on hands-on quality monitoring, structured feedback, and operational support...
financial results. You will use your accounting expertise to review reports, reconcile data, and identify discrepancies... while also learning and applying quality assurance (QA) processes such as system change review, bug documentation, and regression testing...
Quality Engineer (QA) - 100% Remote (Philippines, Manila-based) Location: Manila, Philippines - 100% Remote Employment... type: Full-time Experience level: Mid-level (3-7 years) About the Role We are looking for a Quality Engineer who will own the end...
a detail-oriented and experienced AML Transaction Monitoring Quality Checker to join our team. The ideal candidate... will be responsible for ensuring the quality and accuracy of AML transaction monitoring activities. This role requires a deep...
for translating complex business needs into actionable technical documentation and overseeing the quality gate to ensure the final... in business analysis (e.g., CBAP) or quality assurance (e.g., ISTQB). Strong analytical and problem-solving skills for defect...
& reasoning skills Ability to create Weekly & Monthly Quality reports/decks for the management review Ability to analyze large... amounts of data and draw out meaningful, actionable summaries Expertise in Microsoft Excel & PowerPoint Collaborates well...
of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data... or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines...