tickets on the RPM Ticketing system (Zendesk) and maintain RPM SLA. This includes response times, CSAT score, and low request...
, Salesforce), support systems (Zendesk, Intercom), or project management platforms (Notion, ClickUp, Asana). Experience...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
(i.e., Zendesk AI, Forethought, Ada) to maximize platform capabilities Establish success metrics and ROI measurement framework... utilization of Zendesk AI capabilities currently available but underutilized Integrate AI tools with existing support stack...
(e.g., Assembled, Tymeshift, Playvox) Configure WFM tool integration with Zendesk for automated data flows Design... and analysis Experience with BI tools (Tableau, Power BI, Looker) Familiarity with Zendesk or similar support platforms...
. Handle escalated billing tasks. We could be a match if: Basic knowledge of Zendesk and familiarity with similar tools...
integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Received EPA 608. Trained in NFPA70E. PHYSICAL WORK...
tool for the job. About this role As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds...
with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge) Excellent facilitation, coaching, and communication skills Fluent...
Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...
of network monitoring tools, SNMP tools, DNS, Zendesk, Slack, Jira, and BGP/OSPF routing protocols. Salary: $90,000...
) · Experience in Zendesk is a plus About Veryable At Veryable, our mission is to accelerate next generation capabilities in the...
like Zendesk or Jira. Excellent English communication skills (written and verbal). Availability to work M-F: 7-4 PM CT, 8-5 PM CT...
, Slack, and Zendesk. Ready to Apply? If you meet these specific, senior-level requirements and are eager...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
or trust & safety teams. Proven success building, managing, and optimizing a Zendesk instance. Knowledge of legal...
and product feedback loops Operational Responsibilities Manage tickets in Zendesk, prioritizing based on severity... communication for the given audience Working knowledge of Voipmonitor, Wireshark, and Zendesk Technical aptitude...