Skills Valid Driver’s License Knowledge of Google Suite of products and/or Microsoft Office, Zendesk, Slack, CMS, Asana...
point of contact for FirstKey Residents. Manage Zendesk tickets, in person office visits, and follow up with all resident...
tools. Proficient in customer service ticketing tools (Zendesk). Strong relationship-building and interpersonal...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
system workflows across the Policy Management System (PMS), Close.io, and Zendesk in partnership with Sales, Service...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
connectors. Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows. Ensure secure...
) Experience with PureChat software (preferred) Experience with ZenDesk software (preferred) Experience with ePic software...
Management (ITSM) concepts and platforms, preferably Freshworks or similar (ServiceNow, Zendesk, Jira Service Management...
(or equivalent industry experience) Proven creative problem-solving approach and strong analytical skills Experience with Zendesk...
. Assume ownership of challenging issues and escalate as required. Manage tickets on the RPM Ticketing system (Zendesk...
: ticketing (Zendesk, Salesforce Service Cloud), phone, chat, CRM, WFM Contribute and influence the firm’s self-service portal... (outsourcing, M&A integration, CRM migrations) Technical & Analytical Skills Expert knowledge of support platforms: Zendesk...
with a ticket system (we use Halo). Other examples: Zendesk, ZOHO CRM, ServiceNow, etc. CompTIA A+ certification (preferred...
tickets on the RPM Ticketing system (Zendesk) and maintain RPM SLA. This includes response times, CSAT score, and low request...
, Salesforce), support systems (Zendesk, Intercom), or project management platforms (Notion, ClickUp, Asana). Experience...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
(i.e., Zendesk AI, Forethought, Ada) to maximize platform capabilities Establish success metrics and ROI measurement framework... utilization of Zendesk AI capabilities currently available but underutilized Integrate AI tools with existing support stack...