via Zendesk and internal tools Support merchant requests and billing-related follow-ups Help prevent billing errors... is required. Bonus points if you have Experience in SaaS, POS, fintech, retail, or hospitality tech Experience with HubSpot, Zendesk...
IT service management or ticketing tools (e.g., Jira Service Management, Zendesk, ServiceNow). Communication: Excellent...
of customer-facing tools (eg. Fin AI Agent, Zendesk, etc.) Identify where AI can augment support responses, power recommendations... such as HubSpot, Zendesk, knowledge management platforms, automation tools, and strong comfort working with AI-powered technologies...
management tools (e.g. Zendesk Guide, WordPress) Basic HTML coding knowledge Proven ability to prioritize, self-manage...
: Provide fast, friendly, and reliable support via zendesk (email, phone, and emergencies) Troubleshoot common questions... in our support tools (like Zendesk, Zuper and HubSpot) Use Zendesk macros, side conversations and tagging to manage your queue...
, Salesforce, Zendesk) Experience managing budgets and CX investments for measurable returns Excellent communication...