Overview: The Zendesk System Specialist role will support the continued evolution and optimization of our customer... experience platform Zendesk. In this mid-level role, you will work closely with the Director of HR Technology to streamline...
Overview The Zendesk System Specialist role will support the continued evolution and optimization of our customer... experience platform Zendesk. In this mid-level role, you will work closely with the Director of HR Technology to streamline...
of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service... experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices...
. Own IT tickets as submitted - Zendesk experience helpful. Travel out of state for branch/on-site visits for IT...
, inventory management, and return policies. Proficiency in customer service software (e.g., Zendesk, Salesforce, Intercom...
to users where needed Experience working with Zendesk, JIRA, Google applications, Office and other industry standard...
Zendesk core features, including ticket forms, tags and custom fields, dashboards, and automations Contribute to and support... Preferred Skills and Experience Experience with customer support platforms, such as Zendesk Experience or familiarity...
Experience with help desk software (ZenDesk, Oracle etc.) preferred Experience with payment processors (Braintree, PayPal...
Technology Stack Zoom Athena Slack Zendesk Retool TeleHealth / Telemedicine Physician - Remote - USA...
Office Experience with ClickUp, PowerBI, ZenDesk, and/or Miro are a plus Ability to work outside of normal Eastern Standard...
(such as JIRA or Zendesk or other CRMs). Excellent customer service and client relationship management skills. Strong problem...
2/3 issues in a structured ticketing system (e.g., Salesforce, Zendesk) Comfort working with large datasets, imports...
within Zendesk, Slack, and Azure DevOps. Data & Interoperability Literacy: Working knowledge of SQL concepts and API/APK structures...
to close service gaps. Serve as a key point of contact for commercial servicing inquiries via platforms such as Zendesk... like Zendesk, Salesforce and other CRM systems. Project management skills with a focus on driving ROI-driven outcomes...
. Support & Collaboration Ecosystem: Mastery of the ticket lifecycle and inter-departmental workflows within Zendesk, Slack...
such as Autotask PSA or Zendesk. Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs...
such as Autotask PSA or Zendesk. Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs...
but not required) Experience working in Intercom (or similar: Zendesk, HelpScout, FreshDesk, HubSpot Service Hub) Ability to multitask high volume...
platforms. Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk...
— including Salesforce, Dynamics 365, NetSuite, NOP Commerce, ServiceNow, Zendesk, or equivalent. Proven ability to map...