Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call.... System management - Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports...
Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call.... System management - Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports...
Management! The WFM Real-Time Supervisor is responsible for overseeing intraday workforce operations of a US based call centre... team to deploy resources efficiently based on real-time performance data. Alert Management: Respond promptly to alerts...
challenges. Here are the details on this position. Your role in our mission A WFM RTA(Workforce Management Real-Time Analyst... environment Proficiency in workforce management software and tools Understanding of contact center operations and key...
challenges. Here are the details on this position. Your role in our mission A WFM RTA(Workforce Management Real-Time Analyst... environment Proficiency in workforce management software and tools Understanding of contact center operations and key...
NICE WFM or similar enterprise WFM systems Strong understanding of contact center operations and workforce management... Responsibilities: Manage and maintain global NICE WFM systems including SmartSync, Real-Time Adherence (RTA), and WebStation...
an office in Gurgaon, TSI has a turnover of more than 220 crores INR with a workforce of 70 people. TSI India is transforming... Management of the company in all functions including documentation, sending e-mails, arranging board meetings, and disseminate...