Lead WFM Systems Analyst to serve as the technical architect for our workforce management technology ecosystem, providing...Lead Workforce Management Systems Analyst Location: Los Angeles, CA (Hybrid - 4 Days in Office) Department: People...
(WFM) Analyst I supports scheduling, forecasting, and real-time monitoring of contact center, back-office and production... intraday events and escalates issues to WFM team and department leadership as needed. Monitors adherence to schedule activities...
(WFM) Analyst II supports the operations by forecasting workload, planning staffing, creating schedules, and monitoring... misses or staffing issues. Maintains WFM systems, ensuring accurate configuration and data integrity. Improves workflows...