Developer The Onsite Manager – Workplace Services is responsible for end-to-end management of onsite IT support, collaboration... and models in real-world situations Visualizing data for deeper insights Hands-On with Service / Incident Management tools...
manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls..., McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster...
for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range... and acknowledging the alerts / creating the tickets(Incidents) and assign to relevant teams. Identify and track all problems relating...
in utilizing IT Service Management (ITSM) platforms such as ServiceNow for incident management, change management, and requirements... to drive project delivery and operational excellence. Advanced project management abilities, with a track record...
in utilizing IT Service Management (ITSM) platforms such as ServiceNow for incident management, change management, and requirements... to drive project delivery and operational excellence. Advanced project management abilities, with a track record...
to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configurations, Assets, Service... to NTT customers. What you'll be doing Key Roles and Responsibilities: Monitoring and Event Management They ensure...
, achieving 24/7 service reliability, rapid incident response, and high-quality delivery. Reporting to the Operations Manager..., and virtualization technologies Experience with infrastructure monitoring tools and incident management platforms Strong understanding...
manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls..., McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster...
and manager. Key Responsibilities Lead Major Incident Management and stakeholder updates. Govern ITSM practices... in ServiceNow/Jira. Track KPIs and drive continuous improvement. Coordinate CAB participation and manage change schedules...
Responsibilities:- Administer and configure ServiceNow modules (Incident, Problem, Change, CMDB, Knowledge, etc.). Develop... escalation Client appreciation emails ͏ ͏ Mandatory Skills: ServiceNow - IT Service Management . Experience: 3-5 Years...
processes. Use enterprise ticketing systems (ServiceNow, Jira) for incident management. Contribute to process improvements... to medium bugs Participate in on-call rotations and adhere to ITIL-based incident, problem, and change management processes...
with L1/L2 teams. Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management. Maintain documentation... Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management or FreshService). Log, categorize...
Management (ITSM) tools like ServiceNow or Jira for incident tracking. Strong analytical, problem-solving, and debugging skills... and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management...
, error budgets) Champion automation, observability, and incident management best practices Facilitate the transition... of observability, monitoring, and incident management tools Experience with agile and iterative development methodologies Skills...
(ServiceNow, Remedy) for ticket and incident workflow management. Strong analytical and investigative skills for complex threat..., eradication, and recovery aligned with incident response playbooks. 2. SIEM Management and Detection Optimization Monitor the...
and one-on-one mentorship for new joiners. Performance Management: * Update FAST Goals in NorthStar track report and seek continues...Job Description: Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: * 1...
joiners. Complete certification of respective career paths Performance Management: * Update FAST Goals in NorthStar track... in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority...
such as ServiceNow (or similar) to support core operational process such as Incident Management, Problem Management, Asset Management... management of the IT End-User Services Team in the absence of the Global IT End-User Services Operations & Development Manager...
: Take ownership of the incident assigned while working independently in a group environment. Serve as the primary contact... of major incidents, ensuring communication and post-incident review. Escalate unresolved or critical issues to Tier 3...
solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution. Outcomes... management plan Ensure compliance from the team Test: * Review/Create unit test cases scenarios and execution * Review test...