platforms Experience managing technical teams in remote/hybrid environments Prior exposure to incident management at scale... the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing...
: Gartner is looking for a well-rounded and motivated Helpdesk Manager to join its HelpDesk (Tier 1) support team.... Meet or exceed all Helpdesk metrics and process requirements - Ticket management protocols, time tracking, communication...
The SAP COE Service Manager is responsible for the day-to-day operational management of SAP S/4HANA Run services... improvement initiatives. Oversee incident, problem, and change management processes. Main tasks: 1. SAP Run Operations...
, overseeing incident analysis, Stakeholder management, coordinating with development teams to resolve defects promptly... with stakeholders to maintain reliable system performance. Develop and implement monitoring, reporting, incident management...
Engineer The opportunity As an Infra Support Manager, you will lead a high performing team of Infra & SRE engineers.... You will drive reliability, automation, proactive risk management, and continuous improvement initiatives while empowering your team...
, stronger relationships, and the kind of precision that drives great outcomes. Job Description Job Summary As the Manager... in partnership with the HR AI and Process Optimization team. Manage the end-to-end service request intake process through ServiceNow...
Position Summary The Program Manager – ITG ( ITSM Process Management) is responsible for designing, improving..., and operationalizing IT service management processes across the enterprise, with a strong focus on incident, problem, change, and service...
years in large enterprise CMDB management, with a proven track record of leading strategic planning, process optimization... in our projects. The Role As a Senior Manager, Applications with Worley, you will work closely with our existing team...
management, and risk-based triage. Track and improve KPIs such as backlog aging, resolution time, CSAT, quality scores..., regulatory expectations, and enterprise deployments. Experience with case management systems (ServiceNow strongly preferred...
Job Title: ServiceNow ITSM Product Manager (with Hardware Asset Management Focus) Job Summary: We are seeking... an experienced ServiceNow ITSM Product Manager with specialized expertise in Hardware Asset Management (HAM). With over 8+ years...
such as Jira, Zendesk, Freshdesk, or ServiceNow Own Incident, Problem, Change, and Crisis Management for business-critical...Service Desk Manager Location: Noida Industry: FinTech / BFSI / High-Availability IT Environment Role Overview...
issues. Manage daily support operations, including escalation and queue management. Provide seamless incident resolution... and Support Manager to join our Digital Engineering Solutions team. This individual will be part of the Development group...
desirable. Proficiency with project management tools (e.g., MS Project, JIRA, ServiceNow) and methodologies (Agile... and Project Manager to oversee end-to-end SAP project delivery and provide leadership in SAP application support and enhancement...
Management - Manager Position Summary: We at R1 RCM are seeking a highly skilled and collaborative Cybersecurity Incident... for recurring incidents for pragmatic risk management and remediation Leverage ServiceNow to manage incident workflows, escalation...
resilience, Business continuity and disaster recovery, Cybersecurity and incident management, Support mapping of important..., and ensure risk-based remediation plans are in place. Issue Management & Remediation, Track findings, actions, and remediation...
) Incident management tools: ServiceNow, JIRA, PagerDuty. Analytics tools: Excel, Power BI. Certifications: ITIL Incident... regulated environments. Strong expertise in incident management, RCA methodologies, and operational recovery. Familiarity...
with both business leaders and technical teams. · Practical experience with ITSM tools such as ServiceNow or Jira Service Management... management: onboarding and offboarding employees, creating and maintaining accounts, setting up devices, and ensuring timely...
, release, and incident/problem management. Perform ODC audits focusing on physical and logical security, access controls... tools (e.g., ServiceNow GRC, MetricStream, Archer) - good to have. Excellent stakeholder management and ability to write...
) Incident management tools: ServiceNow, JIRA, PagerDuty. Analytics tools: Excel, Power BI. Certifications: ITIL Incident..., TechOps domains or IT Delivery. Strong expertise in incident management, RCA methodologies, and operational recovery...
Developer The Onsite Manager – Workplace Services is responsible for end-to-end management of onsite IT support, collaboration... and models in real-world situations Visualizing data for deeper insights Hands-On with Service / Incident Management tools...