with L1/L2 teams. Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management. Maintain documentation... Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management or FreshService). Log, categorize...
and one-on-one mentorship for new joiners. Performance Management: * Update FAST Goals in NorthStar track report and seek continues... 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets...