. Strong experience in techno-commercial procurement, contract management, and vendor management, with a proven track record of driving... personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi's global scale...
with a strong background in delivering strategic ServiceNow IT Service management solutions. Owns the support and enhancement process (known... environment with primary focus on the agile process. A proven track record in SN agile management, ideally...
that have directly influenced deal wins or negotiations Experience designing or delivering integrated IT service models spanning..., or equivalent ITIL, COBIT, or service management frameworks Experience in GTM strategy, services pricing models, or business...
) required. Experience in working with ServiceNow or similar Service Management tools Below Certifications data is strongly preferred..., and a team that has passion for food and delivering great service. Albertsons is one of the largest retail employers, providing...
Responsibilities Employee Support & Case Management (85%) Respond to HR inquiries via phone, chat, and G&Me using ServiceNow... communication platforms. Letter Management (15%) Create and manage templated employee letters (Bonafide, Attestation, Service...
within the Response and Resolution SLAs ⢠Support the Incident Management Lead as needed and prepare the SLA Reports... ⢠A minimum overall 5 year IT service experience ⢠Should have ITIL V3 Foundation certification ⢠Good analytical...
or delivering integrated IT service models spanning infrastructure, cloud, applications, and operations Technical Expertise Deep... Expert, AWS Solutions Architect Professional, or equivalent ITIL, COBIT, or service management frameworks Experience...
Risk Management to join the leadership group of our RSS team. It is a fantastic opportunity to be part of a leading firm... while being instrumental in the growth of a new service offering. Your key responsibilities Lead and work closely with the...
Responsibilities: Strategic Category Management (IT Focus): Lead the end-to-end procurement strategy for Software (SaaS, Enterprise... to IT/Technology Procurement (Software & Hardware). Global Exposure (Must Have): Proven track record of reporting...
integration and time entry rules. Excellent communication and stakeholder management skills. Proficiency with IT Service... Management (ITSM) tools like ServiceNow or Jira for incident tracking. Strong analytical, problem-solving, and debugging skills...
(IT Support, Finance, HR, Indirect Procurement, Legal, Facility Management, etc.). The AI Solution Architect owns the full... AI solution landscape delivered by IT&D teams, including architectural design, proof-of-concept implementation, AI model...
, with relevant years leading HR Helpdesk/Contact Center operations. Proficiency in case management tools (e.g., ServiceNow HRSD...Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation...
Successfactors and ServiceNow HRSD. Lead the end-to-end strategy, roadmap, and transformation for Core HR technology... transformations Deep functional and technical expertise in SAP SuccessFactors Employee Central, ServiceNow HR Service Delivery (HRSD...
product life cycle. Build a high-performing, collaborative, and accountable team to lead the T0-T5 global service desk.... Design and develop an effective IT service strategy that aligns with the team's project support objectives. Implement ITIL...
management teams to ensure stable operations and minimal downtime. Track and report metrics on issue resolution, support trends... track record in a technology-driven industry. The Scrum Master is a leader and coach who facilitates, processes...
with users, IT management, and other stakeholders regarding service outages, major incidents, and ongoing support initiatives..., or Jira Service Management Proficient in organizational abilities to manage schedules, tickets, and reporting...
Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...
Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...