Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...
). Experience with CI/CD, DevOps practices and monitoring tools for data environments. Proven track record of process automation...). Experience with monitoring tools (e.g., Splunk, Dynatrace, Prometheus, Grafana) and ITSM platforms (e.g., ServiceNow, JIRA...
Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...