. Leadership & Team Management Lead a cross-functional delivery team of 20–40 staff, including Analyst, senior analysts, and leads... and compliance. Five Days working from Office Preferred Qualifications/ Skills Proven track record in process automation...
, and email with a strong focus on customer satisfaction Log, track, and resolve incidents and service requests using ServiceNow or similar ITSM...: Service Desk,Voice Process, Chat Support, Servicenow, Active Directory, ITSM tools, Windows 10 About Company: UST...
Responsibilities Employee Support & Case Management (85%) Respond to HR inquiries via phone, chat, and G&Me using ServiceNow...’s degree (any discipline). 1–2 years of experience in query management (2–3 years preferred). Workday, ServiceNow, iCIMS...
in a mission-critical FinTech/BFSI environment. The role requires strong ITIL-based process ownership, stakeholder management... such as Jira, Zendesk, Freshdesk, or ServiceNow Own Incident, Problem, Change, and Crisis Management for business-critical...
We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night... Leadership: Lead and manage a team of technical support engineers, providing guidance, mentorship, and support to ensure...
-Time CDP, Marketo Engage). Admin experience with work management tools like Monday.com, Jira, Smartsheet, or ServiceNow... an experienced Adobe Workfront Administrator to own and evolve our global work management platform at S&P Global. This position...
. The Value Management Office (VMO), under the VP of IT Strategy & Transformation, is dedicated to ensuring every initiative... business outcomes, accelerate ROI, strengthen strategic alignment, and drive adoption across the enterprise. You will lead...
with progress, timely communication, and effective management of expectations across all Workday-related initiatives. Continuous... Improvement: Identify and implement process improvements, system enhancements, and best practices to optimize the employee...
of reliability improvements at scale. Key Responsibilities Program Management Lead end-to-end program management for SRE... organizations Partner with SRE leadership to define transformation strategy and implementation approach Lead change management...
, with relevant years leading HR Helpdesk/Contact Center operations. Proficiency in case management tools (e.g., ServiceNow HRSD.../New Zealand/APAC employee bases. Familiarity with Digital HR operations, Knowledge Management platforms, and HR Process...
Stakeholder Management: * Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA... and one-on-one mentorship for new joiners. Performance Management: * Update FAST Goals in NorthStar track report and seek continues...
across customer and internal systems (e.g., ServiceNow, Jira), with a focus on Android project tracking and resolution status...-functional contexts related to Android development. Defect and Change Management Act as a key stakeholder in defect...
up-to-date and synchronized ticket information across customer and internal systems (e.g., ServiceNow, Jira... and cross functionally where required. Defect and Change Management Act as a key stakeholder in defect and change...
, and establish clear expectations, training, and performance management. Delegate responsibilities and ensure the team meets the... delivery process for the LCNC framework with Microsoft Power Platform, including the application lifecycle from idea...
. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets... documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved...
resolution of ServiceNow tickets (when a bug fix is needed) Provide regular update to the Client and Management: Keep track... issues detected, address them directly (when a configuration change is vital for instance) or log appropriate ServiceNow...
and ESS stakeholders, ensuring satisfaction with progress, timely communication, and effective management of expectations... across all Workday-related initiatives. Continuous Improvement: Identify and implement process improvements, system enhancements...
, Teradata, Ironclad, ServiceNow, and SharePoint using MCP protocols Construct reliable data pipelines and orchestration... frameworks by employing AWS services (Lambda, Glue, API Gateway, Athena) for enterprise-level automation Lead technical design...
, and issues to stakeholders and senior management Utilize project management tools and methodologies to track and report..., ServiceNow). Good to have PMP, / Scrum Master or similar project management certification , knowledge of Azure DevOps...
/Category management perspective Planning, organizing and managing projects taking into account priorities, resources, budgets... to plan, track and report status. Translates global divisional category strategy into global, divisional, sub category...