and technologies such as Blackline, Workiva, Anaplan, Adaptive Insights, ServiceNow (SNOW), and Robotic Process Automation (RPA... a clear understanding of service management reporting metrics and use operational and process insights to drive performance...
in using ticketing tools like ServiceNow and Freshdesk to track, monitor, and document incidents · Managed security protocols..., or helpdesk tools. Troubleshoot basic problems and guide users through solutions. · Incident Management: Log, classify...
controls, audit requirements, and documentation standards. Track and analyse O2C KPIs, perform root cause analysis, and lead... (ServiceNow). Knowledge of process improvement methodologies and a data-driven mindset. Excellent communication, stakeholder...
standards. Track and analyse O2C KPIs, perform root cause analysis, and lead process improvement projects such as Kaizen... with collaboration tools like Teams, Outlook, and ticketing systems (ServiceNow). Knowledge of process improvement methodologies...
Job Description: The Payment Process Analyst (PSP Administration) will focus on day-to-day operational payment portal... Payment Service Providers (PSPs), management of existing portals and portal access, and ensuring ongoing compliance...
in utilizing IT Service Management (ITSM) platforms such as ServiceNow for incident management, change management, and requirements... to drive project delivery and operational excellence. Advanced project management abilities, with a track record...
Support & Engineering will lead teams to support business applications, drive process and technology innovation, and ensure... changes. Maintain a customer-focused approach to identify root causes and business impacts. Demonstrate process management...
in utilizing IT Service Management (ITSM) platforms such as ServiceNow for incident management, change management, and requirements... to drive project delivery and operational excellence. Advanced project management abilities, with a track record...
, manage tools (e.g., ServiceNow), track KPIs/SLAs, and foster continuous improvement for better user experience... strategy, ensuring alignment with business objectives. Process Management: Oversee core ITSM processes (Incident, Problem...
knowledge of any query management system Workday HCM / ServiceNow/ Service Cloud Etc. Strong analytical and problem-solving... operational issues and support process improvements. Promote “Best in Class” service while developing effective relationships...
through coaching, mentoring, and performance excellence. Your key responsibilities Leadership & People Management Lead... Engineer The opportunity As an Infra Support Manager, you will lead a high performing team of Infra & SRE engineers...
in partnership with the HR AI and Process Optimization team. Manage the end-to-end service request intake process through ServiceNow... of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team. This role requires a leader...
management process to rollout changes Define and support functional, regression, and UAT (User Acceptance Testing) cycles... Knowledge of ServiceNow, or other enterprise ticketing system Knowledge of Jira, or similar Agile project management tools...
Working experiences in a global team Working experience in ServiceNow Project Management work experience and knowledge... end users and stakeholders Requirement gathering and capture/track backlogs Define user stories and sprint planning...
to Have WalkMe Digital Adoption Certification Prosci (or similar) Change Management certification Exposure to ServiceNow/Jira..., you will do more and become more than you ever thought possible. Role Overview The Digital Adoption Specialist will lead initiatives to enhance user...
management tools and workflows (e.g., ServiceNow), Informatica integrations, system connectivity, authorizations, scheduling..., and release management in close partnership with IT and D&T teams. Lead and develop a global MDM technical team Hire, manage...
: ServiceNow ITSM (dedicated instance for ticketing and workflow management), Genesys Cloud CX (omnichannel contact center platform..., and live translation across 14 languages. Tier 1 USS (User Access Management): Based in Noida, India, this specialized team...
+ years of direct work experience and a proven track record of successfully navigating the challenges associated... compliance, risk management, and a strategic mindset to ensure smooth and efficient integration processes. The GRC Analyst...
, execution, financials, and customer relationships. Drive process improvement and operational excellence within the ServiceNow... alignment, and stakeholder management. Track and resolve issues, proactively engage in troubleshooting, root cause analysis...
, and resource models; maintain rigorous change, risk, and issue management. Lead cross‑functional teams ( 20 resources... Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive...