Job Description: The ITIL Operations Support Process Manager will play a crucial role in optimizing and streamlining... and the ability to lead and manage a team responsible for incident, major incident, problem, change, and service request...
, automation, standardization and methods/procedures. Expert knowledge and application of project management skills, process... every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future...
-functional teams, and coordinating complex recovery exercises. They combine deep technical expertise with strong process... library to ensure effectiveness and continuous improvement. Planning & Design: Lead Business Impact Analysis (BIA...
management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process... - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you'll also have Project Management...
-functional teams, and coordinating complex recovery exercises. They combine deep technical expertise with strong process... library to ensure effectiveness and continuous improvement. Planning & Design: Lead Business Impact Analysis (BIA...
, Recruiting, Absence Management, Talent Management, Payroll. Strong track record of leading HR technology transformations... stability, data integrity, and process efficiency. This role drives configuration governance, enhancement design, and cross...
support and clear guidance. Assist the Program Lead in implementing process improvements, documenting procedures... and time-management skills; able to handle multiple requests and deadlines with guidance from the Program Lead. Collaborative...
planning skills Focus on quality and process improvements Project management Ability to engage and influence CXO-level..., and OperationsAbility to lead and develop In-House teams with a combination of Core Systems Technologies and Bespoke ApplicationsBuild...
Developer The Onsite Manager – Workplace Services is responsible for end-to-end management of onsite IT support, collaboration... that help to achieve them, along with metrics to track their progress. Verifying data quality, and/or ensuring it via data...
. Track and report key performance indicators (KPIs) for support activities. 5. Continuous Learning & Knowledge Management... satisfaction across all deployed modules. The consultant will play a key role in incident management, change request delivery...
apply and explaining them in context. Case Management and Reporting (Preference ServiceNow): Oversee case management activities... including process/policy updates, content enhancements, and system upgrades. Lead rollouts of changes from Tier 2 to frontline...
. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets... documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved...
Helix. Data-Driven AMS Insights: Define and build "Management Dashboards" that track more than just MTTR (Mean Time... using ServiceNow (or similar tools) specifically in the context of an AMS engagement. You know how ITOM (Event Management...
to leadership, and run fit-for-purpose governance (steering, RAID, dependency management). Outcome-Driven Delivery: Lead cross...: Build and manage business cases (benefits, costs, ROI), track value realization, and optimize investments through data...
. Meet or exceed all Helpdesk metrics and process requirements - Ticket management protocols, time tracking, communication... gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7. Lead and supervise...
subteam. Oversee a successful transition of our three key process pillars (P&L management, contract processing & due... from scratch over the last 3 years. We now have clear processes in the areas of P&L management, contract management and due...
subteam. Oversee a successful transition of our three key process pillars (P&L management, contract processing & due... from scratch over the last 3 years. We now have clear processes in the areas of P&L management, contract management and due...
stabilization during post-go-live and hypercare phases. 2. Incident, Problem & Change Management Lead major incident management.... Knowledge Management & Process Discipline Ensure knowledge articles, SOPs, and runbooks are created and maintained. Promote...
Role Description: The Payment Process Analyst (PSP Administration) will focus on day-to-day operational payment... of new Payment Service Providers (PSPs), management of existing portals and portal access, and ensuring ongoing compliance...
for: Monitoring, alerting, and compliance Incident prediction and auto-remediation Workflow and process automation Dashboarding... product lines and support tiers. Tooling & Platform Standardization Lead consolidation and standardization of Managed...