, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: * Lead the customer calls and vendor... with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate...
Stakeholder Management: * Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA... resolution (within SLA) document learnings for self-reference. * Close/resole L1 tickets with help from respective tower...