ensures timely, effective, and secure technical support, manages help desk staff, enforces compliance with federal IT..., Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. Oversee the IT ticketing system...
to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop... Directory. c. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based...
level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including.... Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications...
expansion with current customers and collaborate with the sales and technical teams to support those opportunities Ensure... i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department...