administration, systems security, Tier 1/2 Help Desk with team ranging in size from 5-15 team members. Analyze current operations... of client's enterprise networks and projects. monitoring and managing all aspects of IT operations to ensure they meet...
help desk calls, emails, and support to team members as needed. Act as liaison between clients and support groups... and diplomacy always to answer support calls; and coordinate with vendors on items that need to be escalated to Tier III support...