Job Description: NetImpact Strategies is seeking an experienced Tier 1 Enterprise IT Help Desk Support professional... assistance tools. Provide Tier 1 support for desktop applications, enterprise tools (Microsoft 365, Exchange Online, Intune...
). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident... to Tier 1 agents to reduce escalations and improve first-call resolution rates. · Service Level & Customer Support Meet SLA...
programs, including at least 5 years in IT Help Desk or End User Support leadership. Demonstrated proficiency in ServiceNow...The Help Desk Manager is a key leadership role responsible for managing and directing all IT Help Desk operations...
Duties: 1. General IT Support Assisting help desk teams with non-cloud-related technical issues Troubleshooting... to ensure business continuity 4. Monitoring & Troubleshooting Tier-1 and Tier-2 technical support and ticket resolution...
Administrator works closely with Tier 1–3 IT support teams, process owners, and leadership to implement workflows, maintain data...’s ServiceNow IT Service Management (ITSM) platform. This role ensures that ServiceNow effectively supports the agency’s help desk...
or IT documentation roles. · Familiarity with ITIL service management practices, help desk operations, and enterprise IT... desk, infrastructure, and enterprise IT systems. This role ensures that documentation and knowledge resources are accurate...