Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development..., and Product teams. These experts are part of the technical leaders within the Assessment Delivery Operations and Support...
opportunity to improve health on a global scale stands before us. Meet the team: As a Technical Support Representative at Dexcom.... Where you come in: Support patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software...
Desktop Support team, including trending, reporting and problem resolution Technical mentoring and guidance of junior...Job Title: On-site Desktop Support Lead Job Purpose: To deliver high quality services to the users. This service...
will be essential in delivering exceptional technical support and ensuring customer satisfaction and issue resolution. Additionally, B2B... Agent will drive service-to-sales outcomes by presenting new solutions as applicable. Key Responsibilities Technical Support...
Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating... technical documentation. Assist in maintaining and organizing databases, project files, and system records. Coordinate...
Specialist do? Technical support, or tech support, is a customer service role that involves helping users resolve issues... with their technology: Diagnosing and fixing issues Technical support workers diagnose and fix hardware or software issues. They may...
Provide remote and phone-based technical support to end-users, partners, and clients. Troubleshoot and resolve issues... related to network connectivity (LAN/WAN/Wi-Fi), routers, switches, and firewalls. Handle basic to intermediate support...
for providing top-notch technical support and assistance to our valued customers. Leverage your expertise in IT support to ensure...About the role Join our dynamic team at Alorica Teleservices, Inc. and embark on an exciting journey as a Technical...
. You will be responsible for providing technical support to e-commerce customers, ensuring a seamless logistics experience for our clients.... What you'll be doing Respond to technical inquiries and support requests from e-commerce customers regarding logistics...
? As a Technical Customer Specialist, you will provide advanced technical support to customers and ensure prompt and effective... tasks: Handle technically challenging tickets escalated from non-technical support teams; utilize internal tools (admin...
Provide technical support and troubleshooting for issues related to VoIP, SIP, WebRTC, and cloud communications... base articles and technical documentation to support end users and internal teams. Participate in on-call rotations...
Respond to inbound technical support inquiries via phone, chat, or email. Diagnose and troubleshoot hardware, software..., network, or device-related issues. Provide clear instructions and guidance to help customers resolve technical problems...
processes. Analyze and advance complex technical issues to the Level 2 product support team Ensure customer feedback...Handle support issues from Nessus customers via web to case, voice, and chat channels. Handle basic product...
Provide technical assistance and support to customers via phone, email, and chat. Troubleshoot and resolve hardware... members to enhance product knowledge and improve customer service. Assist in training new employees and updating technical...
IT SERVICEDESK/ TECHNICAL REP/HELPDESK SUPPORT The role involves providing first-line technical support...
Provide technical assistance and support for incoming queries. Document and track issues using ticketing systems... technical team to resolve complex problems....
Provide Tier 2/3 support for VoIP, SIP, WebRTC, and other UCaaS-related issues. Troubleshoot network-related problems..., NAT traversal). Assist in customer onboarding and UCaaS platform configuration. Maintain and update technical...
Provide front-line technical support to customers via phone, email, and chat. Troubleshoot hardware and software... issues effectively and efficiently. Document customer interactions and technical issues in the support system. Collaborate...
! A SNAPSHOT OF YOUR ROLE You’re the genie that fulfils our customer’s needs. As a Product/ Technical Support Agent... clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...
Description: Successful candidates will provide efficient technical support to one of the leading internet provider... other technical issues experienced by the customer. Duties and Responsibilities: Qualifications: At least college level Knowledge...