. Job Description The Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development... Technical Support team and internal stakeholders. Similar to the Tier 1 team, the Tier 2 team works to establish if reported...
. Job Description The Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development... Technical Support team and internal stakeholders. Similar to the Tier 1 team, the Tier 2 team works to establish if reported...
Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development... Technical Support team and internal stakeholders. Similar to the Tier 1 team, the Tier 2 team works to establish if reported...
escalations from Tier 1 Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing... working relationships between Tier 1, Tier 2, Product, Integrations, and Support Leadership teams Champion customer centricity...
& Knowledge: Must have finished at least 2 years of college education At least 2-5 years of continuous Tier 2 Technical...Job Description: Summary: Installs, modifies, and makes minor repairs to software systems, and provides technical...
Job Summary We are looking for a detail-oriented Tier 1 Technical Support Representative (Non-Voice) to provide first... and quality standards. Key Responsibilities Handle Tier 1 technical support inquiries through chat, email, and support tickets...
Requirements High School Diploma, general education degree or equivalent Minimum of 2 years technical support... experience is required, preferably with dedicated WordPress support experience Minimum of 1 year experience with CMS (e.g. Joomla...
Role Title: Technical Support Representative (Deep Technical / IT Specialist) Type: Full-time | Remote/On-site... Department: Technical Support / IT Operations Role Overview The Technical Support Representative (Deep Technical / IT...
will be essential in delivering exceptional technical support and ensuring customer satisfaction and issue resolution. Additionally, B2B... Agent will drive service-to-sales outcomes by presenting new solutions as applicable. Key Responsibilities Technical Support...
Provide remote and phone-based technical support to end-users, partners, and clients. Troubleshoot and resolve issues... with detailed notes and follow-up. Escalate unresolved issues to Tier 2/3 or engineering teams and ensure proper follow-through...
, prioritize, and escalate unresolved issues to Tier 2 or relevant teams promptly. Track and monitor customer support tickets...Tier 1 Help Desk Support Specialist: Location: Oakridge Business Park, Mandaue City, Cebu, Philippines Shift...
Provide Tier 2/3 support for VoIP, SIP, WebRTC, and other UCaaS-related issues. Troubleshoot network-related problems..., NAT traversal). Assist in customer onboarding and UCaaS platform configuration. Maintain and update technical...
satisfactory resolution. Skills And Experience 1-2 years of experience in similar positions such as technical support, helpdesk... technical issues, respond to support tickets, and guide customers through solutions that enhance their experience and success...
of experience in similar positions such as technical support, helpdesk representative, desktop support, IT service management... of our products. You’ll troubleshoot basic technical issues, respond to support tickets, and guide customers through solutions...
of experience in similar positions such as technical support, helpdesk representative, desktop support, IT service management... of our products. You’ll troubleshoot basic technical issues, respond to support tickets, and guide customers through solutions...
satisfactory resolution. Skills And Experience 1-2 years of experience in similar positions such as technical support, helpdesk... technical issues, respond to support tickets, and guide customers through solutions that enhance their experience and success...
Technical Customer Support Specialist Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO..., on any device. We're currently looking for a Technical Customer Support Specialist Technical Customer Support Specialist who can...
issues to Tier 2 support or relevant departments while maintaining ownership of the case until resolution. Effectively... to join our Helpware team. Position Overview: As a Customer Support Representative, you will serve as the first point of contact...
/billing Support Experience) and at least 2 years working with Business customers Above average mathematical aptitude... will drive service-to-sales outcomes by presenting new solutions as applicable. Key Responsibilities Customer Support: Answer...
system. Escalate complex issues to Tier 2 support or relevant departments. Meet or exceed KPIs including Average Handling...Job Title: Customer Service Representative - Inbound Support (ANZ Payments & POS) Level 1 About the Company...