The Second Line Support Engineer provides advanced technical support for escalated incidents and service requests. The... software for case management. The engineer works closely with first line support, SRE, and DevOps teams to maintain high...
of their IT infrastructure. Job Purpose The DCO Engineer L1 - G1 is responsible for providing first-level operational support... personnel. Coordinate with Service Desk and other internal teams as instructed. Follow escalation paths strictly to ensure...
information. IT Engineer Intern Roles And Responsibility Provide first line of IT support via phone, email, chat. Manages service... desk support tickets and requests. Assist in onsite meetings, events, and physical troubleshooting/repair of hardware...
point for NOC/Service Desk/EUC, other junior engineers in the network team and ability to manage network related incidents...Main Responsibilities: Management and support of Probe’s global enterprise network Initiate, scope and lead network...
across operating systems, networks, virtualization, and cloud layers Collaborate with Service Desk, Network, DevOps, and Security teams... offshore teams . With over 15 years in the industry, we support 1,000+ clients across 30+ countries through transparent...
, you will: Service Desk Duties - Help our clients and stakeholders by participating without service desk and provide exceptional customer... service at all times. Provide On-Call Support - Participate in periodic on-call duties to maintain system stability...
The NOC Engineer plays a pivotal role in ensuring the smooth functioning of our technical services while also providing... network, server, and voice device documentation, including configuration changes and equipment failures. Technical Support...
infrastructure. You will support daily operations, provide technical assistance to staff, and ensure the stability and performance... to overall success of other IT teams, including Service Desk Operations, Database, and Applications Development. Creates...
from these tools. Work closely with Field Services, Service Desk and other internal support groups to identify, resolve... organization. He / she will be responsible in providing operations and technical support functions for the Local Area Network (LAN...
and equipment failures. Technical Support Serve as the first point of contact for customers seeking technical assistance via phone... Science, Engineering or any related course. At least 2+ years of NOC or Service Desk experience in IT Operations Knowledgeable...
and equipment failures. Technical Support Serve as the first point of contact for customers seeking technical assistance via... or any related course. At least 2+ years of NOC or Service Desk experience in IT Operations Knowledgeable in the following: IT...
Summary Working as part of the Global Service Desk Team this role will have specific responsibility for the effective... needs. Provide escalated technical support. Identify and report system issues to vendors. Monitor and test resolution...
What We'll Bring: Provide technical support for end user related tickets assigned from the ASC / Service Desk... on technical experience of end user device build and support skills (or certification) in OS areas such as Windows, Mac, virtual...
management, backup, security), delivers technical support, and drives proactive solutions for clients. Job Responsibilities... efficiency. Serve as an escalation point for CS technicians. Collaborate with Service Desk and Field Engineers on escalated...
management, backup, security), delivers technical support, and drives proactive solutions for clients. Job Responsibilities... efficiency. Serve as an escalation point for CS technicians. Collaborate with Service Desk and Field Engineers on escalated...
), and ensuring efficient IT service delivery to support business operations. This is a hands-on role that requires both strategic..., and Service Desk (L1/L2 technicians). Provide coaching, mentoring, and performance management for all IT team members. Define...
), and ensuring efficient IT service delivery to support business operations. This is a hands-on role that requires both strategic..., and Service Desk (L1/L2 technicians). Provide coaching, mentoring, and performance management for all IT team members. Define...
escalation point for the Service Desk. Critical Response: Lead the resolution of Severity 1 (Critical) network outages, utilizing...The Role We are seeking a skilled Network Administrator/Engineer to design, manage, and optimize our network...
(Automation) Automation Developer Technical Support & Service Desk Salesforce Developer Customer Insight Reporting Analyst...: Application Developer Software Engineer (Full- Stack, Back-end or Front-end) DevOps Engineer Data Engineer Quality Test Engineer...
of all service request via calls and/or email from Central Help Desk team Act as gatekeeper for all Work order requisition status... (Closed/Open) through data and voice support Technology platform Technology service delivery champion for all Digitization...