communication, customer service, technical support, and culture 2. Technology Functional Knowledge Basic working knowledge of word...- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end...
, cross-spoke collaboration, and the continuous evolution of TP ICAP's AI capabilities. A focus on technical excellence... to ensure AI is delivered in a robust, scalable manner and that technical best practices are maintained. Responsibilities...
. Strong analytical, communication, and decision-making skills. Knowledge/Skills/Abilities Technical Skills: Proficiency in RealPage core... teams Adaptive communication (new hires vs. tenured agents) Work Environment Fast-paced, customer-focused support...
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20... desktop support via laptop. Agent will need to be able to work independently and know Mitel On Prem Products to be able to Fix...
to diverse learning styles to maximize agent comprehension. You provide supervision to a team of agents during the period... of agents during training recommending their transition to production or termination Support the transitions from classroom...
across high-growth markets. As we scale our operations in the Philippines - including licensing support, agent network finance... with HR, Operations, and Product teams to analyze financial impact of business decisions (e.g., agent incentives, pricing...
, and security management Collaborate with QA, WFM, and Operations teams to support call quality, agent productivity, and contact... candidate will possess strong technical expertise in Five9 administration, a solid understanding of contact center operations...
for AI agent interoperability, observability, and security. Support the design or implementation of Model Context Protocol (MCP... for fine-tuning or evaluating large language models, and managing embeddings or feature stores that support agent behavior...
will look like As an Application Product Analyst, you will play a key role in the configuration and ongoing support..., and provide technical guidance throughout the project lifecycle. Application & Product Configuration Configure and maintain...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills...
programs focused on US Federal and State taxation. This role requires an Enrolled Agent (EA) or CPA with deep technical.... Performance Support: Provide high-level technical guidance to Department Managers regarding personnel issues and technical skill...
, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel..., Generators, Generative Fallback,Playbooks, LLM based topic modelling, LLM Agent Assist. Co-Lead the Google Contact Center...
real-time agent performance data is maintained to support operations management with accurate performance coaching... in planning for off-line activities to support operations needs including training and meetings ▪ Proactively communicates needs...
technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring... of end user compute operations. Technical Requirements Phone support experience necessary. Technical helpdesk or technical...
troubleshooting and analysis for technical concerns raised via the support channels mentioned including those raised via the Self... is to support customers via phone, email and IM Chat. This includes processing User Admin related requests and doing first line...
capacity requirements for CCM organization for services required Ensure CCM Support Agent has all required tools, processes... teams of professionals who define, assess, anticipate, and secure support readiness for every major release or customer...
of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training... and embody both the customer and employee experience The trainer is also responsible for providing support for new hires...
reliable, extensible, and scalable end-to-end Data and AI solutions. We strive for technical excellence, passion... with automation and orchestration tools such as Kubeflow, Airflow, or Prefect. Experience with AI Agent Frameworks (e.g.: MCP...
, Genesys) and act as first-level SME for technical issues. Support WFM leadership in planning for new campaigns, seasonal ramps..., analytical thinking, and a hands-on approach to support operational efficiency. Key Responsibilities: Supervise and coach a team...
primary point of contact. Work closely with cross-functional teams, including sales and technical support, to address merchant... experience in sales and agent network development In-depth business knowledge, strong experience on sales and sales management...