of experience in an IT Service Desk, Help Desk, Technical Operations, NOC, or similar technical support role. Background as a NOC... Responsibilities Serve as a team member in a 24x7 Network Operations Center (NOC). Monitor performance and service availability...
with the company’s needs. Optimize and maintain existing legacy systems to ensure smooth operations. Modify databases based... stakeholders, including product line managers, product line specialists, and engineering associates. * Technical Support...
. It encompasses both IT Support Officer and Service Desk Analyst responsibilities, with a strong focus on supporting end..., ensuring accurate tracking of equipment lifecycle and assignments. Service Desk Operations · Manage onboarding...
experience in any of the following roles: Operations leadership role (Supervisor and above), Sr. Analyst or Supervisor... performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service...
: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc. Scope of operational..., etc. Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added...
, and operational analytics, while maintaining compliance with governance standards. The analyst will work closely with commercial... teams, farm managers, and operations to ensure consistent data flows and reporting alignment across the organisation...