for the end-to-end operation of a specialized centralized program. You will lead a dedicated team of L1 and L2 agents who... provide critical frontline support to individuals. This position requires a delicate balance of technical oversight, high...
, continuous monitoring, and regional handovers. Provide L1/L2 technical support, incident/problem resolution, and manage... and maintain comprehensive technical support documentation. Actively contribute to, and where applicable, lead initiatives...