. Experienced and Certified in Veeva vault (preferably Veeva Vault Safety) Provide support in system administrator and provide... production support (L1L2L3 ) for Veeva Vault Applications as per company defined SLA. Having a good understanding of ServiceNow...
and Certified in Veeva vault (preferably Veeva Vault Safety) Provide support in system administrator and provide production support... (L1L2L3 ) for Veeva Vault Applications as per company defined SLA. Having a good understanding of ServiceNow (Incidents...
. Integration & Support Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources. Provide ongoing support... Qualifications: ServiceNow Certified System Administrator (CSA). Experience in Agile/Scrum environments. Knowledge of public...
but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring... alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving technical...
but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring... alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving technical...
and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira). Build and maintain... Korean is a plus Preferred Qualifications Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator...
but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels... by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving...
builds, and other maintenance activities. Communicate operational state of the enterprise systems to various teams... multiple systems and applications using monitoring tools, such as Zabbix, Grafana, Splunk, AppDynamics, Oracle Analytics...
materials (presentations, job aids, assessments) to reflect current education systems, Service Desk processes, and technology... and/or IT Service Desk Trainer role. Demonstrated experience as a Knowledge Base Owner or Administrator. Strong working...
but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels... by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving...
but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels... by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving...
but are not limited to: Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels... by automated alerting systems; following established SOPs and runbooks for investigation and escalation Independently resolving...
content. Serve as the primary editor and administrator of the Service Desk Knowledge Base (KB), ensuring all operational..., micro-learning). Strong technical proficiency and the ability to quickly learn and teach complex IT concepts, systems...
on quality and scalability. Certifications: Microsoft Power Platform Fundamentals, or ServiceNow Certified System Administrator... of experience in process automation, RPA development, or systems integration Proficiency in one or more automation platforms...
to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data... to: Provides technical support as the Learning Network (ILN) Administrator (learning management system) including researching...
, Information Technology, or Systems Engineering. Professional certifications such as Microsoft Certified: Enterprise Administrator... of specific requirements related to Windows and mobile operating systems for endpoint device management. Strong communication...
Contract Administrator is responsible for overseeing contract management process, ensuring compliance with company policies... verbal and written communication skills. Proficiency in contract management systems and ticketing platforms. Attention...
, with the goal of resolving any production service outages quickly and accurately. Systems Administration – responsible... tools such as ServiceNow and JIRA to ensure deliverables are on time and accurate. Documentation - assist in maintaining...
in the life (Responsibilities) In this role, you will play an integral part in building the frameworks, systems... across corporate IT and workforce systems. "Compliance by Design" Advisory: Champion the "Shift Left" strategy by co-developing...
+, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation..., ticketing systems, and support for IT devices Compensation for the Help Desk Specialist include: Full Standard Benefits: PTO...