of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support... will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical...
of Customer Service to ensure team targets are achieved and support needs are met. Monitor team performance using advanced data... tools to track progress against goals. Serve as the escalation point for complex issues and provide effective problem...
DIRECTLY REPORTS TO: Data Manager MAIN AREA OF RESPONSIBILITY: The Embedded Finance Data Analyst plays a critical... products. Provide data-driven insights to support client segmentation, targeting, and prioritization for upsell, expansion...
), borrower activity, and disbursement success rates. Support escalation handling by investigating transaction anomalies...Mandaluyong, Metro Manila, Philippines Full Time Fintech Mid Level DIRECTLY REPORTS TO: Data Manager MAIN...
e-commerce email support team. This role is deeply involved in queue management, agent support, and real-time issue resolution...-to-day supervision of email support agents Manage email queues, workloads, and task prioritization to meet SLAs...
status reports and deliver status updates to clients and manager. Determine what our clients’ goals are and provide expert... that they need in order to achieve their business goals. Provide support on internal and client projects. Coordinate...
Job Category: Consulting Job Description: The Project Manager will primarily be responsible for managing the... highest degree of customer satisfaction. The Project Manager is a key player in managing, tracking and communicating the...
Analyst is responsible for real-time performance management across our contact center network and acts as a key support... Managers to make informed decisions. Key Responsibilities Support Command Center Operations Managers by providing real-time...
and Azure designs, automate, and operate reliable cloud platforms, while providing escalation-level support for production.... You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support...
recommendations meet regulatory standards. Maintain audit trails, escalation logs, and case documentation in line with policy. Partner... with QC/QA teams to maintain acceptable error rates and investigation quality. Act as first point of escalation...
to verify data mapping and ensure integrity of feeds to Investran. Work closely with the manager to identify and implement.... Participate in ad-hoc projects to support Private Market Accounting Operations and related initiatives. Additional...
We are seeking a highly experienced IT Audit Manager with proven expertise in SOX ITGC management to strengthen our internal control... escalation of issues or delays impacting audit readiness and maintain transparency with IT and audit leadership. Serve as the SOX...
Advocate , you will provide world-class customer service across multiple support channels while acting as a subject matter... to process improvements, and support the ongoing development of customer experience standards in alignment with Boldr and the...
, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority... of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth...
. Ensure SLA agreed processing timeframes are met at all times. Ensure early escalation to the Finance Team Lead/Team Manager... support to SMEC branches and Subsidiaries, with a particular emphasis on Accounts Receivable transactions, debtor management...
issue management and support for Visa Commercial Solutions and Visa Direct Products/Services Responsibilities: Provide... service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support) Investigate...
experience at scale. Serves as the primary interface and escalation authority for contracts managed through the Global... Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery...
escalation readiness for complex customer issues. CSR II demonstrates expertise in support processes, mentors junior agents... Networking - Customer Experience Reports To: Manager, Customer Care & RMA Operations Location: Global Operations (APAC/EMEA/AMS...
with WiproâÃÂÃÂs Service Desk objectives ͏ Do: Be responsible for primary user support and customer service..., SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation...
and business scenarios against specified requirements Create, manage and maintain project plans and act as the project manager... documents Coordinates with Citibank NA Branches and Citi @ Work (CAW) on escalation of exception items (technical deficiencies...