and computing devices. Receives direction for more complex issues from Lead Administrators or management. Ability to work.... Familiarity with ServiceNow/Sysaid and incident, problem, and change management processes and procedures. Knowledge of modern OS...
organization. Reporting to the Transformation Lead, this role is responsible for managing the day-to-day delivery of transformation... Responsibilities: Assist in the rollout of new business processes and technology platforms, including ServiceNow (ITSM, ITOM, ITBM...
You lead the way. We've got your back. At American Express, our culture is built on a 175-year history of innovation... and test key compliance controls in collaboration with operations and risk partners. Maintain up-to-date compliance...
ServiceNow, JIRA, and other enterprise platforms. This includes Level 3+ support ownership, SLA adherence, and proactive incident... team and fostering a culture of engineering excellence. Responsibilities: Technical Leadership & Delivery Lead the...
Work closely with team lead on standardization of processes and standards Conduct in-depth assessments of current... and test automation technologies Define and manage user roles and permissions in system to meet business requirements Define...
management Experience with help desk software such as ServiceNow or equivalent. Strong understanding of IT support processes..., with proven ability to manage relationships and lead teams effectively. Analytical skills to generate insights and drive...
. Troubleshoot, diagnose, test, configure, and upgrade XGS-PON hardware components across lab systems, operational systems, data... Operations (ISP/telecom or enterprise) with 24×7 support experience 1+ year leading a shift, escalations, or people (team lead...
integrating Tanium Connect with SIEM, SOAR, or CMDB tools (e.g., Splunk, ServiceNow, Azure Sentinel). Want to learn... world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate...
of ServiceNow platform capabilities is a plus. Lead UX strategy and design efforts across federal digital platforms. Conduct user... requirements. Navigate ServiceNow and create manual test scripts or user guides Front-End Development Knowledge: HTML, CSS...
capabilities in a customer-centric manner. Lead Customer Focus Groups to test all new processes with a representative sample... complementary solutions such as ServiceNow or a blend of both to achieve the highest degree of customer centricity. Key...
for agile delivery, release planning, and compliance, leveraging tools such as ServiceNow and operational dashboards to ensure..., and mentorship. Drive automation and process improvements for production support and release management. Lead agile ceremonies...
best practices, data privacy regulations, and compliance standards. Lead integration testing activities, prepare test scripts... standards. Lead the design, build, and testing of Workday Extend Integrate Workday Extend applications with other Workday...
with RPA expertise to lead the design and implementation of intelligent automation solutions. This role blends the power... on solutions that interpret large volumes of documentation (e.g., requirements, user manuals, test cases) and generate intelligent...
design documents Lead and coordinate team tasks to meet deadlines Design and execute unit test plans Track and manage..., RPGLE, and SQLRPGLE Preferred Skills & Qualifications Experience with ServiceNow for help desk support Familiarity...
solutions. Lead projects/programs and technical staff to develop, test and implement significant new products, or operational... their skills. ***This is a hybrid position based in Lake County, IL*** Responsibilities Lead conception, design, engineering...
solutions. Lead projects/programs and technical staff to develop, test and implement significant new products, or operational... their skills. ***This is a hybrid position based in Lake County, IL*** Responsibilities Lead conception, design, engineering...
– Lead PI planning, manage ART backlogs, and apply lean-agile principles. ServiceNow Product Ownership – Oversee backlog..., refines stories with Scrum teams. Reviews and provides feedback on test plans to ensure application changes meet acceptance...
will lead enterprise-wide process design, oversee benefit-related projects-including M&A integrations-and deliver measurable... with Centers of Excellence (COEs), IT, HRIS, Payroll, HR Business Partners, and external vendors. What you will do: Lead...
enterprise systems. Patch Management: Lead Microsoft’s monthly patching cycles using SCCM. Create, test, and deploy server... tickets through ServiceNow, aligning with ITIL frameworks (Incident, Problem, Change Management). Client Interaction: Engage...
Office patching for all standard workstations connected to the company network Lead and coordinate Change Acceptance Testing... (CAT) for Microsoft patches and core applications Package and deploy updates to test PCs and production environments...