My client, a global FMCG, is looking for an IT Service Manager to oversee IT operations and service delivery... for service excellence. ITIL certification and familiarity with ITSM tools (e.g., ServiceNow) preferred. Excellent communication...
(e.g., ServiceNow, Jira Service Management, BMC Remedy). Ability to produce clear and concise incident reports...
in time-sensitive situations. Experience with incident tracking tools (e.g., ServiceNow, Jira Service Management, BMC Remedy...
Responsibilities: ITSM & Configuration Management: Customize and maintain the IT Service Management (ITSM) tool ServiceNow..., including workflows, forms, and service catalog items. Manage user accounts and perform service customizations in ServiceNow...
Integration and Automation: Integrate NetView, Netgain, and ServiceNow platforms to enable automated incident ticketing...), integration of TWS with MailEnable, integration of NetView, Netgain, and ServiceNow platforms to enable incident ticketing...
tool – ServiceNow and Flexera Strong understanding and knowledge on interpreting licensing terms and conditions...
for operations management. Minimum 3 years’ experience with ServiceNow and ticketing systems. Strong people management...
Responsibilities: ITSM & Configuration Management: Customize and maintain the IT Service Management (ITSM) tool ServiceNow..., including workflows, forms, and service catalog items. Manage user accounts and perform service customizations in ServiceNow...
Responsibilities: ITSM & Configuration Management: Customize and maintain the IT Service Management (ITSM) tool ServiceNow..., including workflows, forms, and service catalog items. Manage user accounts and perform service customizations in ServiceNow...
Integration and Automation: Integrate NetView, Netgain, and ServiceNow platforms to enable automated incident ticketing...), integration of TWS with MailEnable, integration of NetView, Netgain, and ServiceNow platforms to enable incident ticketing...
operations using follow-the-sun support frameworks. Hands-on knowledge of tools/platforms such as ServiceNow, Intune/SCCM...
, or managing enterprise GRC solutions (e.g., RSA Archer, AuditBoard, ServiceNow GRC, OpenPages, MetricStream, or SAP GRC...
, or managing enterprise GRC solutions (e.g., RSA Archer, AuditBoard, ServiceNow GRC, OpenPages, MetricStream, or SAP GRC...
) Endpoint security and control ITSM platforms (ServiceNow, BMC Remedy, Jira) Virtual meeting tools (Zoom, MS Teams...
. Hands-on experience with Microsoft DevOps (CI/CD) and familiarity with ServiceNow, JIRA, or equivalent tools. Awareness...
-on experience with ITSM platforms (ServiceNow, BMC Remedy, Jira Service Management). Experience with AI-powered productivity tools...
Services Manager. This role is vital to assuring that project changes, software releases containing security patches, fixes... and regression testing Detect and manage all defects in ServiceNow, agreeing priority and remediation actions with stakeholders...
encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev... with monitoring systems and logging systems (e.g. Datadog, Sumo Logic, Open Telemetry, ServiceNow) Strong analytical skills and the...
A globally recognized luxury brand seeks an experienced IT Operations Manager to ensure seamless IT operations... across multiple regions. You'll oversee day-to-day IT activities, manage incident and change processes with ServiceNow, and lead...
resolutions, ensure timely billing. They will support the Service Delivery Manager (SDM) to ensure desired customer satisfaction...) Familiar with CRM systems and practices as well as ticketing tools (preferably JIRA, ServiceNow) Ability to multi-task...