technologies) to diagnose and resolve issues Manage incidents and requests using ITSM/ticketing systems (e.g., ServiceNow, Remedy...
execution of OT-related tasks and requests within ServiceNow, ensuring actions are completed in accordance with DLA policies... Asset Management Systems (ITAMS), ServiceNow, to maintain auditable records. Assist with analysis of OT system conditions...
with PPM, ITSM, and asset management platforms (e.g., ServiceNow, Jira, Footprints) Leadership Presence: Comfortable setting...
using ServiceNow Strategic Portfolio Management (SPM) tool Strong leadership, influence, communication, and interpersonal...
and professionalism. Skilled in multitasking and using web-based CRM/ticketing tools (e.g., ServiceNow) to log, track, and resolve...
(e.g., ServiceNow) for portfolio prioritization. Governance Standards: Deep knowledge of IT standards, enterprise...
with ServiceNow and JIRA Self-starter with strong communication skills; able to independently drive work forward Nice...
Utilize the Government-provided helpdesk system (ServiceNow) to log, monitor, document, and close network trouble tickets...
and virtual meeting tools ServiceNow Data analytic and data science technologies (e.g., Microsoft Power BI, Microsoft R, Tableau...
(e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance...
using ServiceNow. Manage the teams Knowledge Management System (KMS) in ServiceNow for all data and reporting services...
, including DAX, data modeling, and dashboard development. Hands-on experience with ServiceNow Reporting and Performance..., or strategic performance monitoring. Familiarity with ITIL or ITSM processes, particularly within the ServiceNow platform...
ServiceNow Knowledge management system. Responsibilities include, but are not limited to the duties listed below Draft.... Provide USRAP program expertise based on a deep understanding of refugee processing and ServiceNow (START) capabilities...
(e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance...
of relevant software, hardware and other equipment Knowledge of relevant call tracking applications; ServiceNow experience...
using ServiceNow. Manage the teams Knowledge Management System (KMS) in ServiceNow for all data and reporting services...
using ServiceNow Strategic Portfolio Management (SPM) tool Strong leadership, influence, communication, and interpersonal...
and Waterfall methodologies Hands-on experience using ServiceNow Strategic Portfolio Management (SPM) Strong leadership...
requests and incidents using ServiceNow Maintain and manage the team’s Knowledge Management System (KMS) within ServiceNow... (MDM) solutions Familiarity with mobile application solutioning in enterprise environments Experience using ServiceNow...
requests and incidents using ServiceNow Maintain and manage the team’s Knowledge Management System (KMS) within ServiceNow... (MDM) solutions Familiarity with mobile application solutioning in enterprise environments Experience using ServiceNow...