projects. Familiarity with ITSM tools like ServiceNow. Experience in highly regulated environments (e.g., FedRAMP, HIPAA...
. This position will be responsible for designing, configuring, and implementing IT asset management solutions within ServiceNow.... Other duties and tasks may be assigned. Strong knowledge of IT asset management, configuration management, and ServiceNow platform...
, mainframe engineer, FDR, tape management, ServiceNow, mainframe upgrades, Z/OS tuning, mainframe jobs, senior systems programmer..., DR, and backup/recovery Manage tickets, incidents, and escalations in ServiceNow Perform upgrades, installations...
projects. Familiarity with ITSM tools like ServiceNow. Experience in highly regulated environments (e.g., FedRAMP, HIPAA...
administration, SMS, HSM, DS8000, TS7700, enterprise storage, mainframe engineer, FDR, tape management, ServiceNow, mainframe..., and escalations in ServiceNow Perform upgrades, installations, and tuning for Z/OS and third-party mainframe tools Troubleshoot...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
of ITSM processes & ServiceNow The salary range is indicative for roles at the same level within DTCC...
are consistently followed and improved. Own and maintain the ITSM toolset (e.g., FreshService, ServiceNow, BMC Remedy, Jira Service... in a leadership role. Experience with ITSM platforms such as FreshService, ServiceNow, BMC Remedy, or equivalent...
and Productivity Engineering, managing applications like ServiceNow (experience with ServiceNow is a plus but not mandatory...
service quality while freeing agents for complex, high-value interactions Establish data-driven processes using ServiceNow... ticket deflection programs ServiceNow: Strong working knowledge of incidents, request, change, and asset management...
service quality while freeing agents for complex, high-value interactions Establish data-driven processes using ServiceNow... ticket deflection programs ServiceNow: Strong working knowledge of incidents, request, change, and asset management...
negotiations with major technology vendors (e.g., Microsoft, AWS, Google, Oracle, Salesforce, ServiceNow). Experience implementing...
, ServiceNow, Adobe, Jira). Salary Range $72,000+ depending on qualifications Working Conditions Standard office equipment...