, networking, and cloud platforms. Familiarity with ITSM tools such as ServiceNow or Jira Service Management. Customer-first...
escalated incidents and customer issues. Update and maintain ServiceNow records, ensuring accurate tracking of incidents... under pressure. Experience with Remedy or ServiceNow, including incident, problem, and change management processes. Ability...
queries, and support the accuracy of analytics data pipelines. Log and manage incidents in ServiceNow and participate...
for Cloud Contact Centre environments, handling escalated incidents and customer issues. Update and maintain ServiceNow..., and ability to manage user‑facing technical issues under pressure. Experience with Remedy or ServiceNow, including incident...
pipelines. Log and manage incidents in ServiceNow and participate in Agile stand‑ups, retros, and post‑incident reviews...
-the-shelf platforms (e.g. Salesforce, ServiceNow, Dynamics) without exposure to bespoke software development may...
., ServiceNow). Relevant certifications such as Microsoft Certified: Endpoint Administrator• Associate, JAMF or equivalent...
security concepts, patch compliance, and device hardening. Experience working with ITSM tools such as ServiceNow...
and control processes to ensure successful deployment of the ServiceNow-based GRC system and ensure that the system is designed...
for the Student Lifecycle Replacement and Admissions Solution and an enterprise ITSM review, both leveraging ServiceNow... with ServiceNow, ITSM platforms, or student lifecycle systems is highly regarded This is an opportunity to shape foundational...
, and parts management in ServiceNow. Customer Support: Act as a trusted point of contact for clients, providing technical...
Manage and triage ServiceNow requests, ensuring clear communication and SLA compliance. Provide accurate, end-to-end People...
Foundation certification (or higher). Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management...
Familiarity with REST APIs and system integrations Strong analytical, communication, and problem‑solving skills ServiceNow...
with ServiceNow for ticketing and understand ITIL processes. Requirement : Use Splunk ITSI to watch IT systems and applications... Check that tickets are created correctly in ServiceNow Create tickets manually if something goes wrong Review alerts...
Proficiency in financial software and tools (e.g., SAP, Cognos, Anaplan, ServiceNow, Salesforce and Excel) High attention...
Visual Analytics, and ServiceNow - useful but not essential. Location You don’t have to be in the office to perform the...
distributed teams Familiarity with CRM systems, ticketing platforms, and collaboration tools such as Salesforce, Jira, ServiceNow...
like Adobe, Sitecore, SAP, Oracle, Workday, and ServiceNow. Be part of a vibrant community of architects, engineers, functional...
, and virtual appliance proficiency. Integration experience with Active Directory, EntraID, ServiceNOW, Salesforce, CyberArk...